Return & Refund Policy

Due to the volatile nature of the Trading Card Game (TCG) market and the high risk of tampering, weighing, or mapping, our return policy is strictly enforced to protect the integrity of our inventory and all of our collectors.

Please read our policies carefully before making a purchase.

1. Sealed Products (Booster Boxes, ETBs, Tins, Packs)

We accept returns on factory-sealed products within 14 days of the delivery date, provided they meet the following strict conditions:

  • The item must be unused, in the exact same condition that you received it.

  • The factory plastic shrink wrap must be 100% intact, untampered, and unripped.

  • Opened products, products with torn shrink wrap, or products showing signs of resealing cannot be returned under any circumstances.

Restocking Fee: All eligible returns on sealed products may be subject to a 10% restocking fee.

2. Single Cards (Raw & Graded Slabs)

All sales on single cards are final. We provide high-resolution front and back images and accurate condition descriptions to ensure full transparency before your purchase. Due to the rapid market price fluctuations of TCG singles, we do not accept returns due to buyer's remorse or market price drops.

If you believe a card was severely misrepresented or damaged during transit, you must contact us within 48 hours of delivery with clear photographic evidence.

3. Order Cancellations & Pre-orders

  • In-Stock Orders: You may cancel an order for a full refund if it has not yet been processed or shipped. Once a tracking number has been generated, the order cannot be canceled and must be processed as a standard return (if eligible).

  • Pre-orders: Pre-orders can be canceled at any time up to 7 days before the official release date. Cancellations requested within 7 days of release will incur a 10% cancellation fee.

4. Damaged or Incorrect Items

In the rare event that your item arrives damaged or you receive the wrong item, please contact us immediately at support@pokemart.example.com.

  • You must contact us within 48 hours of receiving your package.

  • Please provide your order number and photographs of the damaged item and the shipping box.

  • We will arrange for a replacement or a full refund at our expense, including return shipping costs.

5. Refund Process

To initiate a return for eligible items, please contact our support team. If your return is accepted, we will provide you with instructions on how and where to send your package.

  • Return Shipping: Customers are responsible for paying their own return shipping costs unless the item was damaged or incorrect. We highly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Inspection: Once your return is received and inspected, we will notify you via email. We reserve the right to reject a refund if the item shows signs of tampering or damage.

  • Processing: Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.